FAQ – Frequently Asked Questions
Below is a list of commonly asked questions and answers to help you.
If you do not find an answer please contact us through the support page.
How do I access the content?
The content is delivered by email as a spreadsheet.
How often do I get content?
Each product will have its own schedule. Usually it’s once per month but please verify the details on the product page as it could differ.
Can I share the content?
Reproduction is prohibited. Members may make one printout for personal use, but forwarding or copying by any method, including fax or e-mail, is prohibited. Violations constitute theft of intellectual property.
Who handles the payment?
The payment service provider selected for Dividend Snapshot is Stripe. All transactions are securely executed through Stripe. Dividend Snapshot does not store any credit card information.
Transactions are executed using bank-level SSL encryption. All transactions are executed over https which adds encryption to all the data sent to and from Dividend Snapshot. If you want more information on Stripe security, you can go to their security help page.
What is the cancellation policy?
You can cancel at any time which will also cancel the recurring annual payment. However, a pro-rated refund will not be provided.
What is the refund policy?
Unfortunately, no refunds will be provided. Due to the nature of the content, it is assume used and consumed when ordered and downloaded.
What is the pricing policy?
We reserve the right to change the subscription price at any time. Any price increase will be communicated with current subscribers in advance. Any price change will not affect the current subscription.
What is the source of data?
The data provider is yChart – a professional investment analysis service.